Return and Exchange Policy: Official PRIFIX Website
Return Policy
Requirements:
1. Proof of purchase (order number, invoice, etc.)
The reason for the return must be in accordance with the terms of the Consumer Protection Law
3. The method of refunding the value of the product that suits you, and any additional information resulting from that (ID number as an example in the case of a cash refund).
4. Please contact customer service within 24 hours in the event that a damaged/incomplete product is received during the shipping process. In this case, all products will be returned in addition to the attached free gifts. If all products are not returned, the return process will be rejected
5. We will examine the product to be returned. If it is found that there are no damages resulting from misuse, the value of the product will be refunded in the manner appropriate to the customer. The response will be within a maximum period of 3-5 days from the competent team receiving the returned product..
6. If during the inspection process it is found that the product to be returned is free of the reason mentioned in your request, the value will not be refunded and the product will be returned to you.

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at our hotline 16167.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 16167.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@prifix.com.